SM City Rosales conducts Security Personnel Check
By Virgilio Sar. Maganes
ROSALES- SM City Rosales conducted a Joint Tactical Inspection (JTI) last April 8 to ensure the readiness of security guards in providing complete customer service.
The said mall has always been concerned about complete customer service, which is to provide excellent customer service.
Because of this, the management has been assisting patrons and shoppers especially those who lost personal items, met accidents, or lost their children in the mall.
In relation to JTI Seminar, Senior Vice President for Engineering Design Department (EDD) and Security Affairs Engineer Antolin Paule checked and inspected the uniforms and equipment of the guards to ensure they conform to the standards set by the company and the minimum requirements of the Supervisory Office for Security and Investigation Agencies (SOSIA) of the Philippine National Police.
Apart from the distinct clothing and equipment, weapons and issued firearms, and other support gadgets were tested to ensure that they are always functional and ready to use.
Commendation and awards were also given to employees and guards who turned over to the management found money, cellphones and other valuables of mall patrons.
The said activity also served as a motivation and inspiration to improve the performance of the duties of the mall’s security manpower services.
The JTI is annually conducted by Customer Relation Department of SM City Rosales.
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