ATI’s Farmers Contact Center ready to serve clients

September 1, 2013 at 8:53 am Leave a comment


By Venus May H. Sarmiento
DAGUPAN CITY, Aug 29 (PIA) – The Agricultural Training Institute (ATI) announced that its Farmer’s Contact Center is ready to serve farmers, fisherfolks and the public in general.
Rogelio Evangelista, ATI center director for Region I, said the Farmers Contact Center is the alternative delivery channel for farm and business advisory services and serves as a help desk that caters to queries on farming and fishing technologies, including programs and services of the Department of Agriculture.
It also aims to maximize the use of information and technology to attain a modernized agricultural and fisheries sector, he added.
Evangelista said the FCC is like a call center that provides call, short message services (text), emails and other online commmunication. It focuses on creating an electronic and interactive bridge where farmers, fishers and other stakeholders talk and transact to enhance productivity, profitability and global competitiveness.
‘”We aim to make farmers not just farmers but as agri-preneurs. Farming will be a business and they could still have other income,” Evarista said during the Consultation –Workshop on Maximizing the Services of FCC held in Sta. Barbara town Wednesday.
FCC Coordinator Maricel Dacapias said agents at the ATI central office answer calls but a pool of agricultural experts are also ready to answer queries on agriculture and fisheries sector.
DA -affiliated agencies who attended the workshop agreed that the FCC services will be of great help to farm families and to people involved in agri-fishery.
A communication and advocacy plan was formulated by the attendees to advocate and improve the services of FCC in order to accommodate the influx of call concerns from clients.
Launched in Novemeber 28, 2010, the FCC operates from Monday to Friday from 8 a.m. to 5 p.m.
FCC toll free hotline is 1-800-10-982-2474. For Smart and Talk n Text subscribers, clients can dial 391-32 and 0920-946-2474 for Globe, TM and Sun subscribers.
Clients can also visit the FCC website at info@e-extension.gov.ph (VHS/PIA-1-Pangasinan)

Entry filed under: News.

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